No orders will be shipped until fully paid for. Any order which is cancelled prior to shipping will be issued a full refund only if the credit card has not been charged yet. Once the card has been charged it is subject to a minimum $25 cancellation fee or 10% of the order which every amount is greater
All Cancellations must be received in writing or by email, verbal cancellations are not accepted.
No returns shall be accepted unless you call us first and receive return authorization. Customers are responsible for prepaying the shipping charges for all returned items. Upon receipt of the returned items, which must be in good condition, we will refund the original purchase price of those items, less shipping charges.
All returns MUST be in BRAND NEW UNUSED CONDITION and must be in original packaging so it can be resold as New. The product cannot have been assembled or used in anyway.
Requests for returns of accessory items must be within 7 days of delivery of item.
All sales of Shuffleboard Tables are final, due to the specialty nature of this product. All Shuffleboard Tables sold through or by us are strictly non-returnable unless we express otherwise in writing. If there are quality or warranty issues, we shall repair or replace, at our option, the affected item.
We reserve the right to charge a minimum 25% restocking fee on any shuffleboard tables we agree to accept back for return. Any order for a shuffleboard table that is cancelled prior to shipping is subject to a 5% cancellation fee.
All Request for Cancellation must be received in writing or via email, Verbal cancellations are not accepted. All product is to be packed in original or identical packing as it was received. Prior to shipping the return, you must contact customer service for a Our return policy requires that each customer inspects the delivered items before signing the delivery bill of lading. Upon notation of any damage to the packaging, do not accept the item; the driver will return the unit to the freight carrier's warehouse for inspection. Contact us at this point to resolve a possible redelivery. If you knowingly accept a damaged shipment, you do so at your own risk and it will your responsibility to contact the carrier to process an inspection and claim.
Shipping time for most items is as follows. Accessory products are generally shipped within one to three business days Wyoming Michigan . Allow up to five business days transit time thereafter. Shuffleboard tables are generally shipped if in stock in three to four days as we are the manufacture and you are buying directly from McClure tables. One exception is Custom tables and Antique tables as they are custom made or restored to order allow 8 to 12 weeks or more and we will inform you the production schedule when your order is received and communicate the progress. We ship from our main distribution center is in Jenison , Michigan . Allow up to fifteen (15) business days transit time thereafter. You will be contacted in the event of any shipping delays. Once your order is shipped you will receive a tracking number, email notification where you can track the progress of your order.