All Cancellations must be received in writing or by email, verbal cancellations are not accepted.
No returns shall be accepted unless you call us first and receive return authorization. Customers are responsible for prepaying the shipping charges for all returned items. Upon receipt of the returned items,which must be in good condition, we will refund the original purchase price of those items, less shipping charges.
All returns MUST be in BRAND NEW UNUSED CONDITION and must be in original packaging so it can be resold as New. The product cannot have been assembled or used in anyway.
Requests for returns of accessory items must be within 7 days of delivery of item. Shuffleboard Table Sales are final
All sales of Shuffleboard Tables are final, due to the specialty nature of this product. All Shuffleboard Tables sold through or by us are strictly non-returnable unless we express otherwise in writing. If there are quality or warranty issues, we shall repair or replace, at our option, the affected item.
We reserve the right to charge a minimum 50% restocking fee on any shuffleboard tables we agree to accept back for return after shipment. Any order for a shuffleboard table in stock that is cancelled prior to shipping and prior to the credit card being charged is subject to a 5% cancellation fee. Shuffleboard tables in stock that are cancelled after 10 days of order are subject to a 10% restocking fee. If the order has already been pulled and prepared for shipping and cancelled prior to actual shipment then the table is subject to a 25% cancellation fee. If production has already started on a custom ordered shuffleboard table then the minimum 25% restocking fee applies after prepared for shipment 50% will be charged. We are not a retail store or distributor we are the manufacture our prices are at or below wholesale and cost have been incurred from the moment you push the add to cart button and complete your transaction. Cancellation fees are not due to stock or inventory fluctuation they due to the nature of our business model we are a small shop and you have contracted our services from the time of order we have labor time and investments in the customer service and sales processes required along with potential labor on the manufacturing or warehouse side of the transaction.
Request for Cancellation must be received in writing or via email, Verbal cancellations are not accepted. All product is to be packed in original or identical packing as it was received. Prior to shipping the return, you must contact customer service for a Our return policy requires that each customer inspects the delivered items before signing the delivery bill of lading. Upon notation of any damage to the packaging, do not accept the item; the driver will return the unit to the freight carrier's warehouse for inspection. Contact us at this point to resolve a possible redelivers. If you knowingly accept a damaged shipment, you do so at your own risk and it will your responsibility to contact the carrier to process an inspection and claim.